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When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Getzville, NY office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.
Job Responsibility:
Answering billing questions
Making policy changes
Providing recommendations
Provide personalized service that demonstrates the value of being insured by GEICO
Requirements:
Candidates must have the ability to commute to our Getzville NY location
Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and ability to adjust to changes quickly
Open to feedback to support your performance and development
Solid computer and multi-tasking skills
Minimum of high school diploma or equivalent
What we offer:
Comprehensive Total Rewards program
401K savings plan with 6% match
Performance and recognition-based incentives
Tuition assistance
Mental healthcare benefits
Fertility and adoption assistance
Workplace flexibility
GEICO Flex program (work from anywhere in the US for up to four weeks per year)