Customer Service Representative

• Efficiently handle customer inquiries and resolve issues
• Process customer credit applications with precision
• Update and maintain accurate customer credit records
• Monitor customer accounts and take appropriate actions
• Follow up with customers regarding past due payments through phone calls and emails
• Send reminders to customers about delinquent payments via email, voicemail, and mail
• Perform data entry tasks to update customer accounts
• Collaborate with the mortgage division, applying prior collections or banking experience as needed
• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail
• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems

• Minimum of 1+ years of prior experience working within collections
• Prior experience working in accounting preferred
• Need to be very tech savvy – strong working in Microsoft Office Suite a must
• Proficiency in using Microsoft Office Suite and willing to learn new technology
• Excellent communication skills, both verbal and written
• Prior experience working with a CRM system is a big plus
• Must have experience working in customer service

Prior experience working with a CRM system

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training