Customer Service Representative

• Respond to a large volume of incoming customer calls with accuracy and a service-focused approach
• Place outbound calls as needed to follow up on requests, provide updates, and resolve open service matters
• Enter customer orders and service details into internal systems with a high level of accuracy and attention to detail
• Record all customer interactions, updates, and resolutions clearly to maintain complete and reliable documentation
• Support insurance claim inquiries by gathering information, clarifying next steps, and directing issues appropriately
• Use Salesforce and related platforms to manage customer records, track case activity, and monitor follow-up needs
• Address customer concerns efficiently by researching issues and providing timely, solution-oriented responses
• Collaborate with internal teams to ensure requests are handled promptly and customers receive consistent communication

• At least 2 years of experience in customer service
• preferably within a call center or high-call-volume environment
• Proven ability to manage inbound and outbound calls while maintaining professionalism and efficiency
• Experience with order entry and updating customer information in business systems
• Familiarity with Salesforce or similar CRM tools used for case tracking and customer record management
• Strong written documentation skills with the ability to capture accurate service details
• Background supporting insurance claims or handling claim-related customer questions is preferred
• Excellent communication and interpersonal skills with a strong commitment to customer satisfaction

Background supporting insurance claims or handling claim-related customer questions is preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training