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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, New Albany · Job Posted May 15, 2026
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Job Description

We are looking for a Customer Service Representative to support a fast-paced service environment in Ohio. This Contract position is ideal for someone with at least 2 years of experience handling high-volume customer interactions, processing orders, and maintaining accurate records. The role focuses on delivering attentive support across inbound and outbound communications while using internal systems to document activity and assist with claim-related inquiries.

Job Responsibility

  • Respond to a large volume of incoming customer calls with accuracy and a service-focused approach
  • Place outbound calls as needed to follow up on requests, provide updates, and resolve open service matters
  • Enter customer orders and service details into internal systems with a high level of accuracy and attention to detail
  • Record all customer interactions, updates, and resolutions clearly to maintain complete and reliable documentation
  • Support insurance claim inquiries by gathering information, clarifying next steps, and directing issues appropriately
  • Use Salesforce and related platforms to manage customer records, track case activity, and monitor follow-up needs
  • Address customer concerns efficiently by researching issues and providing timely, solution-oriented responses
  • Collaborate with internal teams to ensure requests are handled promptly and customers receive consistent communication

Requirements

  • At least 2 years of experience in customer service
  • preferably within a call center or high-call-volume environment
  • Proven ability to manage inbound and outbound calls while maintaining professionalism and efficiency
  • Experience with order entry and updating customer information in business systems
  • Familiarity with Salesforce or similar CRM tools used for case tracking and customer record management
  • Strong written documentation skills with the ability to capture accurate service details
  • Background supporting insurance claims or handling claim-related customer questions is preferred
  • Excellent communication and interpersonal skills with a strong commitment to customer satisfaction

Nice to have

Background supporting insurance claims or handling claim-related customer questions is preferred

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
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