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Customer Service Representative

https://www.bosch.pl/ Logo

Robert Bosch Sp. z o.o.

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Location:
United States , Fort Lauderdale

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Service will be responsible for driving all customer service tasks and ensuring consistent delivery of high-quality customer support and order management.

Job Responsibility:

  • Respond to customer inquiries via phone, email, or chat in a courteous and professional manner
  • Provide accurate product or service information to customers, addressing any questions or concerns
  • Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented
  • Resolve escalated customer complaints and issues in a timely and professional manner
  • Analyze customer feedback and identify opportunities for improvement in service delivery
  • Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation)
  • Work closely with other departments to address customer needs
  • Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts)
  • Track and update customers on the status of their orders or requests
  • Support internal customers’ requests (i.e: Engineering orders, product audits, scrapping)
  • Monitor shipping conditions and routing on sales orders for accuracy

Requirements:

  • Bachelor’s degree in a relevant field
  • Proven experience in a customer service role
  • Strong communication skills, both written and verbal
  • Ability to handle difficult customer interactions with professionalism and empathy
  • Detail-oriented with a focus on delivering high-quality service
  • Strong understanding of order management systems and ERP software (e.g., SAP)
  • Proficient with excel and Outlook
  • 2+ years working for product manufacturing
  • Adaptability: Ability to respond to shifting customer demand and market conditions
  • Customer-focused: A strong sense of customer service and ensuring that orders are processed accurately and efficiently

Additional Information:

Job Posted:
March 08, 2026

Employment Type:
Fulltime
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