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Robert Bosch Sp. z o.o. · Customer Service

Customer Service Representative

United States, Fort Lauderdale · Job Posted March 08, 2026

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Job Description

The Customer Service will be responsible for driving all customer service tasks and ensuring consistent delivery of high-quality customer support and order management.

Job Responsibility

Respond to customer inquiries via phone, email, or chat in a courteous and professional manner
Provide accurate product or service information to customers, addressing any questions or concerns
Monitor customer service interactions, ensuring all inquiries are addressed promptly and documented
Resolve escalated customer complaints and issues in a timely and professional manner
Analyze customer feedback and identify opportunities for improvement in service delivery
Track key performance indicators (KPIs) for customer satisfaction (Lead Times and Cancellation)
Work closely with other departments to address customer needs
Process orders, changes, and cancellations accurately (Finish Goods and Spare Parts)
Track and update customers on the status of their orders or requests
Support internal customers’ requests (i.e: Engineering orders, product audits, scrapping)
Monitor shipping conditions and routing on sales orders for accuracy

Requirements

Bachelor’s degree in a relevant field
Proven experience in a customer service role
Strong communication skills, both written and verbal
Ability to handle difficult customer interactions with professionalism and empathy
Detail-oriented with a focus on delivering high-quality service
Strong understanding of order management systems and ERP software (e.g., SAP)
Proficient with excel and Outlook
2+ years working for product manufacturing
Adaptability: Ability to respond to shifting customer demand and market conditions
Customer-focused: A strong sense of customer service and ensuring that orders are processed accurately and efficiently

Robert Bosch Sp. z o.o. - All Job Offers

Fort Lauderdale

Customer Service Representative

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