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A growing Lehigh Valley company is working with Robert Half to hire a Customer Service Representative who delivers a great customer experience over phone, email, and chat. You’ll resolve inquiries, document interactions, and collaborate with internal teams to ensure timely solutions.
Job Responsibility:
Handle inbound calls/email/chat
resolve order, billing, service, and product questions
Log and track cases in CRM
escalate complex issues appropriately
Provide accurate information regarding policies, pricing, and timelines
Process orders, returns, and account updates with a high degree of accuracy
Meet or exceed quality, handle time, and customer satisfaction metrics
Collaborate with operations, sales, and logistics to resolve customer concerns
Identify opportunities to improve processes and customer experience
Requirements:
1–2+ years of customer service or call center experience preferred
Experience with CRM/ticketing tools (Salesforce, Zendesk, or similar) is a plus
Strong problem‑solving, active listening, and de‑escalation skills