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Robert Half · Customer Service

Customer Service Representative

United States, Scranton · Job Posted March 01, 2026

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Job Description

A growing Lehigh Valley company is working with Robert Half to hire a Customer Service Representative who delivers a great customer experience over phone, email, and chat. You’ll resolve inquiries, document interactions, and collaborate with internal teams to ensure timely solutions.

Job Responsibility

Handle inbound calls/email/chat
resolve order, billing, service, and product questions
Log and track cases in CRM
escalate complex issues appropriately
Provide accurate information regarding policies, pricing, and timelines
Process orders, returns, and account updates with a high degree of accuracy
Meet or exceed quality, handle time, and customer satisfaction metrics
Collaborate with operations, sales, and logistics to resolve customer concerns
Identify opportunities to improve processes and customer experience

Requirements

1–2+ years of customer service or call center experience preferred
Experience with CRM/ticketing tools (Salesforce, Zendesk, or similar) is a plus
Strong problem‑solving, active listening, and de‑escalation skills
Professional phone/email etiquette
clear and friendly communication style
Accuracy and attention to detail
ability to multitask across systems

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Robert Half - All Job Offers

Scranton

Customer Service Representative

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