Customer Service Representative Job at LANXESS (Burton-on-Trent)

Customer Service Representative

LANXESS

Location:
United Kingdom , Burton-on-Trent

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Customer Service Representative – LANXESS UK. Join the Inorganic Pigments EMEA Customer Service Team at our Branston site. Build strong business partnerships with customers, manage a portfolio of global key, major, and local accounts, and cover the full order lifecycle including order entry, processing, and proactive customer communication.

Job Responsibility:

Take ownership of customer accounts and manage relationships with both internal and external stakeholders
Communicate effectively with customers, Area Sales Managers, logistics, production, laboratory teams, and European counterparts to meet customer requirements
Manage customer enquiries, master data maintenance, order tracking, and expediting
Create and maintain customer pricing records and support billing processes, including reviewing errors and issuing corrections
Discuss availability issues with customers and agree solutions such as lead time negotiation or alternative options
Monitor inventory status and product availability, supporting accurate demand planning and forecasting
Identify changes in customer demand, provide feedback to the sales team, and adjust forecasts accordingly
Support Supply Chain teams in establishing appropriate inventory levels based on customer forecasts
Proactively manage customer quality concerns, ensuring timely and sensitive communication
Monitor sales order blocks and escalate promptly to support swift resolution

Requirements:

Fluent in English (written and spoken)
Strong customer service and interpersonal skills
Excellent problem solving ability
Able to manage time effectively and work with minimal supervision
Active team player who supports collaboration and knowledge sharing

Nice to have:

Working knowledge of German would be an advantage
Experience using SAP
Proficiency in Microsoft Word, Excel, PowerPoint, and Dynamics CRM

What we offer:

Competitive compensation packages inclusive of a global bonus program and an individual performance bonus program
Retirement plans
Health programs
Life insurance
Medical care
Flexible working arrangements with global Xwork program
Training and development opportunities