Customer Service Representative

• Provide prompt, courteous, and knowledgeable responses to customer inquiries via phone, email, and chat
• Resolve issues with professionalism and efficiency, aiming for first-contact resolution whenever possible
• Process orders, returns, and exchanges accurately in line with company policies
• Maintain detailed and accurate records of all interactions within CRM systems
• Collaborate with internal teams to ensure customer satisfaction and timely issue resolution
• Continuously learn and maintain up-to-date knowledge of products, services, and company policies

• High school diploma or equivalent required
• Proven experience in a customer service or call center environment preferred
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Proficient in standard office software and CRM tools
• Ability to remain calm and professional in a fast-paced environment
• Proven experience in customer service or a related role
• Proficiency in data entry and familiarity with order management systems
• Ability to handle inbound and outbound calls with professionalism
• Strong communication skills, both verbal and written
• Attention to detail and organizational skills
• Competence in managing faxed documents and ensuring accurate documentation
• Capability to work independently and as part of a team
• Flexibility to adapt to changing priorities and customer needs

Associate degree or higher is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan