Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Minneapolis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are seeking a Customer Service Representative to join our healthcare team in south Minneapolis, Minnesota. This role involves being a supportive and friendly voice in person and via phone, providing excellent service to our clients, and managing a variety of tasks simultaneously. The ideal candidate will be eager to learn new things and understand how their role contributes to the broader team. This position offers a contract to hire possibility.

Job Responsibility:

Handle between 20 and 40 calls from patients and case managers daily
Accurately input orders into our order system
Conduct follow-up on orders that may be delayed
Review fee schedules to confirm benefit eligibility
Submit and process authorizations to insurance companies
Work proactively with management to define their career path
Apply basic medical terminology knowledge in customer interactions
Utilize customer service software for efficient service delivery
Perform data entry tasks as needed
Maintain electronic medical records in an organized and efficient manner

Requirements:

Proven experience in a customer service role, preferably within a call center environment
Excellent understanding and application of customer service principles
Proficiency in using customer service software and databases
Ability to accurately input and manage data, including numeric data entry
Basic knowledge of medical terminology
Experience or familiarity with Electronic Medical Records
Strong verbal and written communication skills
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong problem-solving skills and ability to handle difficult customer situations
Demonstrated empathy and ability to build rapport with patients and their families
Ability to maintain patient confidentiality and adhere to HIPAA guidelines
Willingness to participate in ongoing training and development activities

What we offer:

Medical
vision
dental
life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
October 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.