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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Lombard Contract work · Job Posted May 27, 2026
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Job Description

We are looking for a Customer Service Representative to support a manufacturing-related customer service operation in Lombard, Illinois. This Long-term Contract position is ideal for someone who communicates clearly, stays composed while handling a high volume of inquiries, and takes pride in delivering accurate and courteous service. The person in this role will assist customers by phone and email, resolve questions efficiently, and document interactions thoroughly to help maintain a high standard of support.

Job Responsibility

  • Respond to inbound customer calls promptly and professionally, using clear communication and a service-focused approach
  • Investigate and resolve customer questions by reviewing account details and identifying the appropriate next steps
  • Record complete and accurate notes for each interaction to ensure customer histories are well documented
  • Escalate complex or sensitive concerns to the appropriate team lead without delay
  • Guide customers through payment-related inquiries, including support with credit card transactions when needed
  • Monitor email and internal communication channels each day to stay informed and respond to requests in a timely manner
  • Enter and update customer information with accuracy while maintaining organized records across support activities
  • Perform additional customer service and administrative tasks as assigned to support daily operations

Requirements

  • Prior experience in customer service, call center support, or another phone-based service environment
  • Strong verbal and written communication skills with clear grammar, appropriate tone, and strong listening ability
  • Ability to manage inbound calls efficiently while maintaining accuracy and courtesy
  • Comfortable documenting customer interactions and completing data entry with close attention to detail
  • Experience using email, Microsoft Word, and Microsoft Excel in a work setting
  • Capable of handling payment-related customer support tasks with care and accuracy
  • Strong problem-solving skills and judgment in identifying when issues should be escalated
  • Must be legally authorized to work in the United States

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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