Customer Service Representative

• Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media
• Inquiries are generally routine but may require departure from standard scripts or procedures
• Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required
• Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service
• or refers highly unusual situations to higher authority for review and reconciliation
• May promote alternative products or services
• Other duties and responsibilities as needed or assigned

• 1+ years of experience in Customer Service and Support
• High School diploma or GED
• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands

Ability to read, write and communicate in Spanish

medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance