Customer Service Representative Job at Robert Half (Tacoma)

Job Description

We are looking for a Customer Service Representative to join a long-term contract opportunity in Tacoma, Washington. This position supports customers in a showroom-style sales environment by providing product guidance, processing purchases, and helping ensure orders are handled accurately from inquiry through fulfillment. The role is well suited for someone early in their career, including someone in an entry-level stage, who is eager to learn, deliver excellent service, and grow through hands-on training.

Job Responsibility

Welcome customers in person, answer questions about available products, and help guide buying decisions based on individual needs
Complete customer purchases by handling cash and card payments, entering sales into company systems, and maintaining accurate sales records
Work closely with purchasing and warehouse teams to confirm stock availability and arrange special orders when needed
Keep the showroom presentable by replenishing shelves, organizing displays, and making sure merchandise is clearly labeled and easy to find
Adjust pricing labels and signage as product information changes, while routinely checking the area for cleanliness and inventory accuracy
Support order fulfillment during high-volume periods by gathering items, preparing packages, and verifying each order before release
Coordinate with warehouse personnel and external sales partners to help ensure customer orders are completed and delivered on time
Provide dependable customer support by phone and in person while maintaining organized documentation and clear communication across teams

Requirements

High school diploma or equivalent is required
Previous experience in retail sales, counter service, showroom support, or a similar customer-facing setting is preferred
Interest in or familiarity with automotive, construction, industrial supply, welding, or related product environments is beneficial
Strong verbal communication skills with the ability to assist customers professionally and confidently
Comfortable using computers, point-of-sale systems, and basic administrative tools for order and sales processing
Solid organizational skills and close attention to detail, including accurate paperwork and clear written documentation
Ability to lift up to 50 pounds and remain standing or moving throughout the workday
Willingness to learn through training and succeed in a fast-paced, service-oriented contract role