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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Baltimore

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an experienced Customer Service Representative to join our team in Baltimore, Maryland. This long-term contract position is ideal for individuals passionate about delivering exceptional support and resolving customer inquiries effectively. The role involves assisting customers via inbound calls and leveraging various tools and systems to ensure a seamless service experience.

Job Responsibility:

  • Respond to customer inquiries and resolve issues efficiently through inbound calls
  • Utilize customer service software and CRM systems to document and manage interactions
  • Provide detailed information about benefits, programs, and services to assist customers
  • Ensure compliance with Fair Housing laws and Low Income Tax Credit Housing regulations
  • Collaborate with team members to address complex customer concerns
  • Operate Avaya CMS and other call center tools to manage call flows effectively
  • Maintain accurate records and documentation using computer programs
  • Deliver clear communication and follow-up to ensure customer satisfaction
  • Assist customers with financial services inquiries in alignment with company policies

Requirements:

  • Minimum of 1 year experience in a customer service or call center role
  • Proficiency in using customer service software and CRM systems
  • Familiarity with Fair Housing laws and Low Income Tax Credit Housing regulations
  • Strong communication skills with the ability to handle challenging customer situations
  • Experience working with tools such as Avaya CMS and ADP for financial services
  • Ability to multitask and utilize computer programs effectively
  • Knowledge of benefit functions and customer assistance processes
  • Commitment to delivering high-quality service and maintaining professionalism
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 15, 2026

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