Customer Service Representative Job at Robert Half (Oilville)

Customer Service Representative

Robert Half

Location:
United States , Oilville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to join our team outside of Short Pump, Virginia on a contract to hire basis. This position focuses on preparing accurate quotes and orders, and working closely with sales, shipping, and production partners to keep transactions moving efficiently. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to manage multiple requests while maintaining a high-quality customer experience.

Job Responsibility:

Prepare and issue pricing quotations for parts and attachments, track quote activity, and follow up with customers to help move opportunities forward
Enter sales orders accurately for parts, attachments, tracks, and warranty items while confirming specifications, dimensions, and customer requirements
Support customers and sales representatives with delivery updates, product documentation, brochures, installation materials, images, and other requested resources
Coordinate with shipping and production teams to help ensure orders are complete, clearly documented, and processed within required timelines
Assist with return activity by supplying information needed for Return Goods Authorizations and helping communicate next steps to customers
Contribute to collections efforts by following up on past-due accounts and providing account-related support to internal teams
Review open orders, drop-ship activity, and in-transit shipments on a regular basis, updating records and notes to keep information current
Manage order revisions carefully by attaching updated documentation and communicating changes to the appropriate internal stakeholders

Requirements:

At least 1 year of experience in logistics coordination, order intake/processing, shipping/receiving work, or medical billing/medical data entry
Strong written and verbal communication skills
High level of accuracy and attention to detail when preparing quotes, entering orders, and updating records
Ability to organize multiple priorities, follow through on open items, and meet expected response times
Proficiency with standard office systems and the ability to learn internal order and tracking tools quickly

What we offer: