Customer Service Representative Job at Robert Half (New Castle)

Job Description

We are looking for a bilingual Customer Service Representative to join a team in New Castle, Delaware. This Contract to permanent position offers an opportunity to provide top-notch service to clients in both English and Spanish. The role involves a range of responsibilities, including addressing customer inquiries, managing orders, and coordinating shipping processes, all while maintaining a detail-oriented and customer-focused approach.

Job Responsibility

Assist customers by responding promptly to inquiries, concerns, and requests in both English and Spanish
Resolve customer issues effectively, ensuring a high level of satisfaction
Process and verify customer orders, ensuring all details are accurate and complete
Coordinate schedules and provide timely delivery updates to clients
Support dispatching and scheduling activities to optimize daily operations
Maintain organized and accurate records of customer interactions, orders, and documentation
Verify documents to ensure compliance with company procedures and policies
Communicate efficiently with internal teams, including operations and dispatch, to address customer needs
Contribute to billing processes by verifying charges and ensuring accuracy

Requirements

Proven experience in a customer service or related role, preferably in a fast-paced environment
Fluency in both English and Spanish is required
Strong verbal and written communication skills to interact effectively with clients and team members
Excellent problem-solving and multitasking abilities to handle various responsibilities
High attention to detail and strong organizational skills to manage records and processes
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
Reliable, detail oriented, and committed to providing exceptional customer service
Ability to work onsite Monday through Friday, with occasional Saturday shifts