Customer Service Representative Job at Robert Half (Charlotte)

Job Description

We are looking for a Customer Service Representative to support a busy wholesale distribution operation in Charlotte, North Carolina. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, managing order details, and keeping service activities organized in a fast-paced setting. The person in this role will contribute to a positive customer experience by coordinating requests, maintaining accurate information, and working closely with internal teams. Success in this position requires strong communication, attention to detail, and the ability to balance multiple priorities throughout the day.

Job Responsibility

Respond to inbound and outbound customer communications in a courteous, timely, and attentive manner
Enter, review, and maintain customer orders related to services and installations with a high level of accuracy
Coordinate appointment scheduling by working with customers, builders, and internal partners to confirm service timelines
Keep order records current by updating information within company systems and online platforms
Support daily operational flow by partnering with colleagues to resolve issues and meet customer expectations
Use Excel and web-based tools to track information, manage updates, and organize service-related data
Document customer interactions thoroughly and capture important details to support follow-up and continuity
Deliver attentive service that reflects a friendly, solutions-focused approach in every customer interaction.

Requirements

Prior experience in customer service, call center support, or a similar client-facing environment
Comfortable working with Microsoft Excel and navigating web-based systems for data entry and tracking
Strong verbal and written communication skills with the ability to interact professionally with customers and team members
Ability to manage multiple tasks at once while maintaining accuracy in a fast-paced setting
Highly organized with strong attention to detail and dependable follow-through
Capable of working independently while also contributing effectively within a team environment
Positive attitude and a clear commitment to delivering excellent customer support
Willingness to learn new tools, procedures, and business processes as needed.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Robert Half - All Job Offers

Select Country

Customer Service Representative

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?