Customer Service Representative Job at Robert Half (Washington)

Customer Service Representative

Robert Half

Location:
United States , Washington

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This contract position offers an exciting opportunity to provide exceptional service and support to customers while contributing to the success of a non-profit organization. The ideal candidate will thrive in a fast-paced environment and demonstrate outstanding communication and problem-solving skills.

Job Responsibility:

Handle inbound and outbound calls professionally, ensuring customer inquiries are addressed promptly and accurately
Provide detailed information about products and services to customers, resolving issues and answering questions
Accurately process orders and manage data entry tasks while maintaining a high level of attention to detail
Collaborate with team members to ensure seamless communication and efficient service delivery
Maintain comprehensive records of customer interactions and transactions in the system
Address customer concerns with empathy, providing solutions that align with organizational policies
Follow established protocols and procedures to ensure consistent service quality
Monitor and manage call queues to meet performance metrics and service standards
Continuously seek opportunities to improve processes and enhance customer satisfaction
Assist with additional administrative tasks as needed to support the team

Requirements:

Previous experience in a call center or customer service role is required
Strong communication skills, both verbal and written, with the ability to engage professionally with diverse audiences
Proficiency in order entry and data management systems
Demonstrated ability to handle high call volumes while maintaining quality service
Excellent problem-solving skills and the ability to think critically under pressure
Attention to detail and accuracy in processing customer requests and transactions
Familiarity with inbound and outbound call handling procedures
Ability to work independently and as part of a team in a fast-paced environment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

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