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Randstad · Customer Service

Customer Service Representative

United Kingdom, Llanelli 14.51 GBP / Hour · Job Posted June 01, 2026

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Job Description

Trostre is a leading steel manufacturer with a focus on providing sustainable packaging from tin, chrome and polymer steel. The successful applicant will be someone who can work upon their own initiative and is proactive, reliable and a team player.

Job Responsibility

Supporting the team with administrative backlog
Offering customer support to stakeholders, both internal and external
Signposting stakeholders in the right direction for queries you are unable to resolve
Conducting Order entry via internal systems and spreadsheets
Creating sales orders and processing promptly and accurately
Managing the input of orders and ensuring availability of product
Putting together presentation packs for stakeholders
Generating and analysing reports as required by Management
Providing quotations to customers in a timely manner
Recording and resolving customer complaints
Being involved in customer service improvement interventions
Collaborating data into IT systems
Adhering to UK Health and Safety legislation and company policies relating to such at all times

Requirements

Prior experience in a customer facing administrative role
Previous experience working with numerical data
Capacity to operate with minimal supervision
Strong IT literacy skills with MS Office
Experience with in house IT systems
Confident telephone manner
Strong verbal and written communication skills
Excellent interpersonal skills
Exceptional attention to detail

What we offer

Advice and editing on your current CV
Dedicated team throughout your journey within the role
Paid holiday
Exclusive online services including restaurant and retail discounts
Chance to receive £300* for referring a friend
Opportunity for progression into permanent roles
Competitive rates of pay

Randstad - All Job Offers

14.51 GBP / Hour · Llanelli

Customer Service Representative

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