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Randstad Logo Randstad · Call Center

Customer Service Representative

Canada, Saint-Lambert Employment contract 22.00 - 25.00 CAD / Hour · Job Posted June 01, 2026
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Job Description

An insurance company is looking for curious and enthusiastic customer service representatives. Flexible schedule according to your availability, open to students!

Job Responsibility

  • Inbound calls in English and French
  • File opening: identification and coverage validation
  • Dispatch to the right service level according to demand
  • Various follow-ups
  • Provide empathetic and courteous service at all times
  • Demonstrate curiosity and resourcefulness in finding solutions to requests
  • Offer a service included in the assistance coverage by scheduling appointments with external suppliers when necessary

Requirements

  • Minimum one year customer service experience
  • Bilingualism in French and English is required to interact daily with English-speaking clients and stakeholders outside of Quebec
  • Empathy, courtesy, curiosity
  • Team player

What we offer

  • Competitive salary based on experience
  • Hybrid work mode with presence in the office 2 to 3 days a week
  • Flexible schedule according to your availability (minimum 20 hours)
  • Superb offices in St-Lambert
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