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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Concord · Job Posted May 20, 2026
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Job Responsibility

  • Respond to incoming customer calls and deliver timely, courteous support for service-related questions and concerns
  • Assist customers with billing inquiries, explain account details clearly, and help resolve payment or statement issues
  • Record customer interactions accurately in the CRM system to maintain complete and up-to-date account information
  • Investigate service requests and coordinate follow-up actions to ensure issues are addressed efficiently
  • Provide clear information about company services, account processes, and next steps so customers know what to expect
  • Manage a high volume of inquiries while maintaining accuracy, professionalism, and attention to detail
  • Adapt to changing business needs, including modified schedules during emergency response periods such as severe weather events

Requirements

  • Previous experience in customer service, preferably in a call center or high-volume support environment
  • Working knowledge of CRM systems and the ability to document interactions accurately
  • Experience handling billing-related questions and resolving account concerns
  • Strong verbal communication skills with a detail-oriented and customer-focused approach
  • Ability to manage inbound calls efficiently while maintaining composure and accuracy
  • Comfortable working onsite during the initial training period and transitioning to a hybrid schedule afterward
  • Flexibility to adjust work hours when needed in response to emergency or storm-related operations

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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