Customer Service Representative

• Manage daily order activity, including collaborating with divisional buyers on order allocation and excess inventory, and providing recommendations on stock and order decisions
• Review, validate, and enter customer purchase orders, including pricing, into daily sales plans, M3, and customer portals
• Ensure all purchase orders align with customer requirements and Key Account Manager (KAM) agreements, supporting accurate invoicing
• Coordinate and communicate promotional in/out activities with planning teams
• Monitor inventory levels and request replenishment for frozen and smoked products
• Submit and track new item setups, specification updates, and sample requests
• Deliver strong customer service by building relationships and ensuring customer satisfaction
• Communicate customer feedback and insights to the sales team
• Partner with Accounts Receivable to provide documentation for claims, credits, and short payments
• manage customer claims
• Ensure timely and accurate resolution of credits and proper account posting
• Support efforts to minimize financial impact while maintaining high service levels

• Advanced Excel skills required
• Strong problem-solving and decision-making abilities
• Ability to manage priorities and meet deadlines in a fast-paced environment
• Excellent organizational, communication, and attention-to-detail skills
• Customer service experience required
• Minimum of 3 years of experience in a similar role
• High school diploma required

Bilingual English/Spanish preferred