Customer Service Representative

• Engage & Convert: Respond to inbound leads and follow up with warm prospects via phone, email, and CRM to build lasting relationships
• Drive Results: Schedule appointments for loan officers, assist with pre-qualification, and help clients take the next step toward homeownership
• Collaborate & Grow: Partner with referral sources and internal teams to maximize opportunities and deliver exceptional service

• At least one year of experience in administrative or clerical work, with a focus on customer service
• Strong proficiency in handling inbound and outbound calls professionally and efficiently
• Familiarity with Salesforce or similar platforms is highly preferred
• Excellent communication skills, both verbal and written, to interact effectively with customers and team members
• Ability to manage multiple tasks and prioritize responsibilities in a fast-paced setting
• A college degree is preferred but not required
• Commitment to delivering high-quality service and fostering positive customer relationships

Mortgage Knowledge

• Contract-to-permanent with clear pathways for advancement to loan officer (we will sponsor loan officer certifications)
• Commission Opportunity: Once hired on permanently, you’ll earn competitive commissions on closed deals
• Supportive Culture: Work with a team that values integrity, collaboration, and innovation
• Competitive Compensation: Base pay plus performance incentives once hired on
• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan