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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Danvers · Job Posted June 10, 2026
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Job Description

We are looking for a Customer Service Representative to support a fast-paced service environment. This contract position is ideal for someone who communicates clearly, handles customer inquiries effectively, and keeps accurate records while managing multiple tasks. The person in this role will assist callers, process orders, and help create a positive experience through responsive and detail-oriented service.

Job Responsibility

  • Respond to incoming customer calls promptly and provide helpful, detail-oriented support
  • Enter customer orders accurately and update account information in the appropriate systems
  • Handle a mix of inbound and outbound communication to address questions, confirm details, and resolve routine issues
  • Deliver courteous service while identifying customer needs and guiding them to the best available solutions
  • Maintain organized and accurate records of interactions, requests, and order activity
  • Escalate complex concerns to the appropriate team members when additional support is needed
  • Follow established call center procedures and service standards to ensure consistent customer care

Requirements

  • Previous experience in a customer service or call center environment
  • Ability to manage inbound calls efficiently while maintaining a detail-oriented and friendly approach
  • Experience with order entry and strong attention to detail when handling customer information
  • Comfortable making outbound calls as needed for follow-up or issue resolution
  • Strong verbal communication and active listening skills
  • Ability to multitask, stay organized, and work effectively in a fast-paced setting
  • Basic computer proficiency and confidence using systems to document customer interactions

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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