Customer Service Representative

• Provide high-quality customer service via phone, email, and in person
• Respond to client inquiries and provide accurate information about programs and services
• Assist with intake processes, documentation, and data entry
• Maintain and update client records in internal systems
• Route inquiries to appropriate departments as needed
• Support scheduling and coordination of services
• Handle sensitive information with professionalism and confidentiality

• 1+ year of customer service experience (call center, nonprofit, healthcare, or office setting preferred)
• Strong communication and interpersonal skills
• Ability to handle high-volume inquiries with professionalism and empathy
• Proficiency in Microsoft Office and data entry systems
• Highly organized with strong attention to detail

Bilingual Spanish

• medical
• vision
• dental
• life and disability insurance
• company 401(k) plan