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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Carlsbad · Job Posted May 30, 2026
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Job Description

A growing medical device company in Carlsbad is hiring a Customer Service Representative to support customer accounts, order processing, and client communication. This role is ideal for someone who enjoys helping people, solving problems, and serving as a trusted point of contact for customers. The company is looking for a professional and detail-oriented individual who can provide exceptional customer support while managing multiple priorities in a fast-paced environment.

Job Responsibility

  • Respond to customer inquiries via phone, email, and online channels
  • Process orders, returns, and account updates accurately
  • Provide shipment updates, product information, and order status communication
  • Research and resolve customer concerns in a timely manner
  • Maintain detailed notes and records within customer management systems
  • Coordinate with operations, logistics, and sales teams regarding customer requests
  • Assist with documentation, reporting, and account maintenance activities
  • Support process improvements related to customer experience and service delivery

Requirements

  • 1+ year of customer service, account support, or administrative experience preferred
  • Medical device, healthcare, manufacturing, or distribution experience is a plus
  • Excellent verbal and written communication skills
  • Strong problem-solving and organizational abilities
  • Experience with CRM systems preferred
  • Microsoft Office proficiency required

Nice to have

  • Medical device, healthcare, manufacturing, or distribution experience
  • Experience with CRM systems

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Free online training
  • Access to top jobs
  • Competitive compensation
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