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Customer Service Representative

Robert Half

Location:
United States , Henrietta

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Responsibility:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Assist clients with questions related to HCM products and services, including payroll, benefits administration, time and attendance, HR data, and employee onboarding
Troubleshoot basic system and user issues, escalating more complex matters to the appropriate internal teams
Document customer interactions, issues, and resolutions accurately in the CRM or ticketing system
Educate customers on platform features, workflows, and best practices to improve adoption and satisfaction
Follow up on open cases to ensure timely resolution and a positive customer experience
Collaborate with internal teams such as implementation, payroll, HR support, and technical support
Maintain knowledge of company products, service updates, and compliance-related changes affecting clients
Meet service level expectations for response time, case management, and customer satisfaction

Requirements:

High school diploma or equivalent required
associate’s or bachelor’s degree preferred
1+ years of customer service, call center, or client support experience preferred
Experience supporting HR, payroll, benefits, SaaS, or HCM platforms is a plus
Strong verbal and written communication skills
Excellent problem-solving and conflict-resolution abilities
Comfortable using CRM systems, support ticketing tools, and web-based software
Strong attention to detail and ability to multitask in a fast-paced environment
Proficiency with Microsoft Office and general business systems

Nice to have:

Experience supporting HR, payroll, benefits, SaaS, or HCM platforms
associate’s or bachelor’s degree

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training
competitive compensation

Additional Information:

Job Posted:
May 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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