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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Johns Island

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Johns Island, South Carolina. This is a contract to permanent position that offers a great opportunity to grow within the government sector. The role involves engaging with customers, handling inquiries, and ensuring a positive experience through exceptional service.

Job Responsibility:

  • Respond promptly to customer inquiries via phone, email, and other communication channels
  • Process cash transactions accurately and efficiently while adhering to company policies
  • Manage new account setups and ensure all necessary documentation is completed
  • Handle data entry tasks to maintain accurate records of customer interactions and transactions
  • Provide detailed information and solutions to customers regarding services and policies
  • Collaborate with team members to resolve customer issues and improve overall service quality
  • Ensure compliance with procedures when handling sensitive information during transactions
  • Maintain a detail-oriented approach while addressing customer concerns and complaints
  • Monitor and prioritize tasks to meet service deadlines and performance goals
  • Assist in preparing reports and documentation related to customer service activities

Requirements:

  • Proven experience in customer service or a related role
  • Strong communication skills, both verbal and written, with a focus on clarity and maintaining a detail-oriented approach
  • Proficiency in handling cash transactions and maintaining accurate financial records
  • Ability to perform data entry tasks with precision and attention to detail
  • Familiarity with setting up new accounts and managing associated documentation
  • Competence in managing inbound calls and addressing customer inquiries effectively
  • Skilled in email correspondence and maintaining a detail-oriented tone in written communication
  • Capability to work well in a team environment and adapt to a fast-paced setting
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 21, 2026

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