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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Amherst

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client in Amherst, Massachusetts is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment.

Job Responsibility:

  • Respond to customer inquiries by phone, email, and/or in person in a professional and timely manner
  • Resolve customer issues and escalate complex concerns when appropriate
  • Process orders, update account information, and maintain accurate records
  • Provide product, service, or billing information to customers
  • Track interactions and document details in internal systems
  • Collaborate with internal teams to ensure excellent service and follow-through
  • Support additional administrative or customer support tasks as needed

Requirements:

  • Previous customer service experience required
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Office and customer service or CRM systems
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required
  • additional education is a plus
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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