Customer Service Representative Job at Robert Half (Coppell)

Customer Service Representative

Robert Half

Location:
United States , Coppell

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to join a team in Coppell, Texas in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, managing order-related requests, and working in a fast-paced service environment. The role focuses on delivering responsive support, maintaining accurate records, and coordinating with internal teams to ensure timely resolution of customer needs.

Job Responsibility:

Manage inbound customer interactions by phone and email, providing clear updates on orders, pricing, returns, product availability, and backordered items
Enter and process customer orders with close attention to accuracy, timing, and documentation requirements
Record customer communications, actions taken, and follow-up details thoroughly to maintain complete and reliable account information
Partner with warehouse and internal support teams to address special requests, urgent shipments, order changes, and delivery discrepancies
Coordinate directly with clients on allocation matters and the release of backordered products
Monitor personal performance against service expectations such as schedule adherence, call quality, attendance, and efficiency metrics
Identify sensitive or complex customer concerns and elevate them to the appropriate management contact in a thorough manner
Support additional service and administrative tasks as needed to help the team meet daily operational goals

Requirements:

Previous experience in customer service or call center support, preferably in an order management environment
Ability to handle inbound calls professionally while delivering accurate and timely information to customers
Strong data entry skills with a high level of accuracy and attention to detail
Experience using email correspondence and standard Microsoft Office tools, including Excel and Word
Comfortable managing both customer communication and order entry responsibilities in a fast-paced setting
Strong problem-solving skills with the ability to coordinate across departments to resolve service issues
Reliable attendance and the ability to meet performance expectations related to quality, responsiveness, and schedule adherence

What we offer: