Customer Service Representative Job at Robert Half (Charlottesville)

Customer Service Representative

Robert Half

Location:
United States , Charlottesville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for an experienced and detail-oriented Customer Service Representative to join our team on a long-term contract basis. This position involves managing a high volume of order processing and requires close collaboration with sales and customer service teams. This role offers the opportunity to work remotely while supporting key business operations.

Job Responsibility:

Process a large volume of orders received from sales and customer service teams with accuracy and efficiency
Enter contractual details into Salesforce and maintain organized electronic documentation
Modify customer licenses for new accounts and manage renewals for existing accounts
Notify customers about their registration links and provide guidance on the registration process
Collaborate closely with the sales and customer service teams to address any changes or updates related to orders
Utilize Microsoft Excel to ensure proper data management and reporting
Fulfill orders in compliance with company protocols and procedures
Maintain consistent communication with stakeholders to ensure seamless operations