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We are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term career potential. The ideal candidate will demonstrate strong communication skills, a proactive attitude, and a commitment to delivering exceptional service.
Job Responsibility:
Provide courteous and efficient assistance to customers through inbound calls, addressing inquiries and resolving concerns
Accurately process orders and maintain thorough documentation for customer accounts
Work collaboratively with team members to ensure smooth operations and timely completion of tasks
Organize and manage files to ensure easy access and proper record-keeping
Uphold company standards in customer interactions and contribute to the overall satisfaction of clients
Assist in identifying and implementing solutions to improve service processes
Monitor customer issues and follow up promptly to ensure resolution
Maintain an attentive and approachable demeanor in all communications
Adapt to changing priorities and handle multiple tasks effectively
Participate in team meetings and provide input to enhance service strategies
Requirements:
Proven experience in customer service or a related field
Proficiency in order entry systems and maintaining accurate records
Strong interpersonal skills with the ability to work well in a team environment
Excellent verbal and written communication abilities
Ability to organize files and manage documentation efficiently
Comfortable answering inbound calls and addressing customer needs
Detail-oriented with a focus on delivering high-quality work
Capable of handling multiple responsibilities and adapting to dynamic situations
What we offer:
medical, vision, dental, and life and disability insurance