Customer Service Representative Job at Robert Half (Livermore)

Job Description

We are looking for a Customer Service Representative to join a wholesale distribution team in Livermore, CA on a contract basis with the potential for a permanent position. This role is ideal for someone who thrives in a fast-paced sales environment, enjoys building customer relationships, and can balance accuracy with responsiveness. The position supports both customers and field sales partners by preparing pricing, managing orders, and identifying opportunities to expand business through value-added solutions.

Job Responsibility

Prepare accurate, detailed customer quotations using internal systems and supplier portals to support timely sales activity
Enter, review, and manage customer orders with close attention to pricing, margins, and order accuracy
Maintain current customer records in company systems, ensuring information is complete and up to date
Engage with incoming leads and existing accounts to uncover additional sales potential and promote value-added offerings
Partner with engineering and outside sales teams to support solution-based opportunities and customer needs
Respond to customer inquiries professionally during scheduled business hours, providing dependable and timely service
Resolve order-related issues such as shipment discrepancies, delays, and product concerns while keeping customers informed
Assist with urgent order follow-up and expediting requests when timelines require additional coordination
Build knowledge of product lines, internal workflows, and system processes through ongoing training and daily application
Contribute to additional projects and operational tasks as assigned to support the broader sales function

Requirements

2-5 years of inside sales experience or related background within distribution or manufacturing environments
Proven ability to create sales quotes, process orders, and deliver strong customer service in a high-volume setting
Strong computer proficiency, including experience with business systems, web-based tools, and data entry platforms
Familiarity with ERP or CRM software
experience with NetSuite is helpful
Technical aptitude and the ability to learn product details well enough to support customer and sales discussions
Clear, detail-focused communication skills with the ability to work effectively across teams and with customers
Self-motivated approach, dependable work habits, and a consistent focus on quality and follow-through
Positive, adaptable attitude with the ability to perform well in a collaborative team environment