Customer Service Representative Job at Myticas Consulting (White Plains)

Job Description

The Customer Success Associate (“CSA”) – Account Manager is a member of the Account Services Department within CT’s Business Licensing (“BL”) Team. CSA is responsible for managing the relationship with the client by acting as their primary point of contact within the BL Team, while also overseeing and directing the fulfillment of any BL work ordered by those clients

Job Responsibility

Manage the relationship and fulfillment of work for anywhere between 5-150 clients
Establish, maintain and develop the relationship between Business Licensing Team and the client
Receive new order/project requests from clients and partner with onboarding to have those orders set up in our system
Provide regular status updates to the customer for any pending projects/renewals
Expertly handle approximately 50-75 new emails daily in an accurate, timely, and courteous manner
Schedule and lead client meetings to discuss ongoing projects
Ensure that the integrity of the license records and client data/documents remains intact
Work with internal and external clients to resolve any barriers to licensure and ensure customer satisfaction
Anticipate client needs and follow through with upsell opportunities
Operate efficiently within an internal collaborative team environment

Requirements

Minimum Bachelor's degree, or equivalent experience
1-2 years of customer service and/or licensing experience is required
Exceptional interpersonal skills
Use of considerable tact and discretion
Ability to adapt to changing regulatory environment
Ability to work independently, handle pressure, multi-task and prioritize work
Excellent organizational and communication skills
Ability to work in a fast paced environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Excellent attention to detail and high degree of accuracy
Top of the line organization skills
Superb time management skills
Ability to maintain a customer centric focus
High energy, positive mindset
Excellent project management skills

Myticas Consulting - All Job Offers