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This Customer Service Representative (CSR) position serves as the crucial link between our client and its valued customers. Managing the entire customer order lifecycle, from initial entry to final shipment, you will be the primary point of contact, addressing inquiries and concerns with professionalism and efficiency. This is a temporary ongoing position reporting to the Operations Manager.
Job Responsibility:
Respond promptly and effectively to customer inquiries via phone, email, or in person
Provide support to internal teams, fostering collaboration and efficiency
Promote company products and services, showcasing their value and benefits
Accurately enter and manage orders within the designated system
Create and maintain accurate customer accounts
Handle customer complaints and resolve issues professionally and efficiently
Process returns, refunds, and credit notes according to established procedures
Maintain updated customer price lists and other relevant information
Build and maintain strong relationships with customers
Requirements:
Post secondary is preferred, but relevant experience will be considered
1-3 years of customer service experience is required
Experience in B2B manufacturing setting is an asset
Proficiency in Microsoft Office Suite, particularly Excel
Experience with CRM software is preferred
Experience with Soloman is an asset
Strong verbal and written communication skills
Excellent problem-solving and customer service skills
Ability to work effectively with various internal teams
Ability to commute to 2 locations in Etobicoke and Mississauga