Customer Service Representative Job at Robert Half (Greenville)

Job Description

We are looking for a Customer Service Representative to join a team in Greenville, South Carolina in a contract position with permanent potential. This role supports distributor relationships by assisting customers with fabric-related orders, handling inquiries with professionalism, and ensuring accurate order processing. The ideal candidate brings strong attention to detail, confidence working with numbers, and the ability to stay organized while managing a variety of daily tasks.

Job Responsibility

Assist distributor customers by responding to questions about fabric products, order details, and service needs through inbound and outbound communication
Enter customer orders accurately and verify information carefully to help prevent processing errors
Support the team in a flexible capacity by stepping into different service and order-related tasks as business needs change
Review order information, quantities, and pricing details with precision while maintaining a high level of accuracy
Manage multiple customer requests efficiently and prioritize daily work to meet deadlines and service expectations
Provide courteous, solutions-focused support that helps maintain positive relationships with customers and distribution partners
Handle call center activity professionally, documenting interactions and following through on open issues when needed

Requirements

Experience in customer service, call center support, or a similar client-facing role
Ability to process orders accurately and work comfortably with detailed transactional information
Strong numerical aptitude, including the ability to remember, interpret, and calculate order-related data
Excellent attention to detail and a consistent approach to checking work for accuracy
Effective time management skills with the ability to balance shifting priorities throughout the day
Clear verbal and written communication skills for interacting with customers and internal teams
Comfort handling both inbound and outbound calls in a fast-paced service environment
MUST HAVE DATA ENTRY EXPERIENCE!

What we offer

Contract/temporary professionals: medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

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