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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Lexington-Fayette

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Robert Half Lexington is looking for several experienced Customer Service Representatives to join a team in Lexington-Fayette, Kentucky. This is a Contract-to-Permanent position within the hospitality industry where you will play a key role in managing reservation requests and delivering exceptional service to clients. If you thrive in a fast-paced environment and have a passion for ensuring client satisfaction, this opportunity is for you. These openings have a variety of schedules available---some Monday through Friday 2nd shift working hours and some weekend schedules like Saturday-Wednesday or Wednesday to Sunday, also 2nd shift working hours.

Job Responsibility:

  • Manage and complete reservation requests, typically ranging from 1-10 room-nights, to meet client needs and expectations
  • Ensure all reservations align with client policies, including per diem, amenities, mileage, and hotel preferences
  • Respond promptly and accurately to client requests, adhering to established deadlines
  • Utilize critical thinking to identify hotel options that align with business financial goals
  • Accurately input reservation details and requests into the system to maintain data integrity
  • Apply knowledge of the hotel industry and regional markets to provide tailored solutions for client needs
  • Communicate effectively with clients, providing timely updates and resolving outstanding requests prior to arrivals
  • Address and resolve client and hotel issues related to extensions, early departures, or reservation changes
  • Collaborate with Account Management and Hotel Network teams to identify preferred hotel options and enhance client experiences
  • Deliver exceptional service by anticipating and addressing client needs, including unspoken expectations

Requirements:

  • Proven ability to work collaboratively in a team environment while maintaining high accuracy and attention to detail
  • Strong knowledge of Microsoft Word, Excel, Outlook, and internet navigation
  • Prior experience in customer service, call centers, or client relations
  • Excellent data entry skills with the ability to manage large volumes of information efficiently
  • Effective communication skills to professionally handle client and departmental interactions
  • Familiarity with hotel industry practices and regional market trends
  • Ability to adapt to changing business needs and flexibly manage workload
  • Commitment to attending trainings, meetings, and other assigned events to stay informed and perform effectively
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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