Customer Service Representative

• Respond to incoming member and customer calls with professionalism, empathy, and clear communication
• Place outbound calls as needed to follow up on service questions, confirm information, or provide updates
• Enter and maintain accurate records in internal systems while ensuring details are complete and up to date
• Support member service activities for the majority of the workday, delivering timely and courteous assistance
• Explain available services, address concerns, and guide customers toward appropriate resolutions
• Manage workload effectively during high-demand periods such as open enrollment while maintaining service quality
• Use Microsoft Word and Outlook to handle documentation, communication, and daily administrative tasks
• Contribute to a positive team environment by staying dependable, adaptable, and focused in a fast-moving setting

• At least 1 year of experience in customer service or a related support role is preferred
• College degree required
• Strong verbal communication skills with the ability to remain calm, respectful, and service-focused
• High attention to detail and accuracy in data entry and record management
• Comfortable handling both inbound and outbound phone interactions throughout the day
• Working knowledge of Microsoft Word and Microsoft Outlook
• Ability to perform well in both fast-paced and slower-paced work environments
• Conversational Vietnamese language skills are preferred

Conversational Vietnamese language skills

• Medical, vision, dental, and life and disability insurance
• 401(k) plan
• Free online training