Customer Service Representative, Robert Half

Robert Half

Location:
United States, Fort Payne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Service Representative will assist the Branch Manager with overall operations of the branch office, in particular, customer relations, accounts building and compliance. The CSR will perform in accordance with RMC's Mission, Vision and Shared Values.

Job Responsibility:

Develop and improve customer relations and provide exceptional service
Grow account volume through customer solicitations
Comply with all company policies and State and Federal lending regulations
Minimize delinquent debt through telephone collection activities
Post all payments and fees to customer accounts
Data entry of loan application and documents
Take and process credit loan applications
Sign checks for loans, branch expenses and money remittances
Close loans as directed by the Manager

Requirements:

High School Diploma or Equivalent
Computer literacy
Data entry proficiency
Basic math
Must criminal background check
Demonstrated customer service skills
Excellent verbal (phone and in-person) communication skills
Customer service oriented
Calm under pressure
Proven ability to multi-task
High degree of integrity
Communicates with confidence
Sales mentality

Nice to have:

Experience in a public-facing position
Experience in consumer finance industry

What we offer:

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Additional Information:

Job Posted:
August 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative