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Robert Half Logo Robert Half · Call Center

Customer Service Representative

United States, Elkhart Contract work · Job Posted June 28, 2026
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Job Description

We are looking for a Customer Service Representative to support customers with questions and concerns related to waste and garbage collection services in Indiana. This Long-term Contract position is ideal for someone who can communicate clearly, stay composed in a busy setting, and deliver dependable service with every interaction. The role centers on handling a steady flow of customer inquiries, resolving service issues efficiently, and maintaining accurate documentation while contributing to a collaborative team environment.

Job Responsibility

  • Manage a high volume of incoming calls each day, assisting customers with service questions, collection concerns, and account-related requests
  • Provide clear and accurate guidance to customers while working to resolve issues in a timely and attentive manner
  • Record details of customer conversations, actions taken, and outcomes to ensure complete and up-to-date service documentation
  • Use sound judgment and problem-solving skills to address service disruptions and customer complaints effectively
  • Balance multiple tasks and shifting priorities while maintaining attention to detail in a fast-paced call center environment
  • Work closely with colleagues to support service goals while also handling responsibilities independently when needed
  • Deliver a positive customer experience by remaining patient, courteous, and solution-focused during every interaction

Requirements

  • Prior experience in customer service, call center support, or a similar customer-facing role is preferred
  • Strong verbal communication and active listening skills with the ability to explain information clearly
  • Ability to stay calm, attentive to detail, and productive in a busy and sometimes noisy work environment
  • Demonstrated skill in managing multiple tasks at once and adjusting quickly to changing customer needs
  • Solid problem-solving ability with a consistent focus on customer satisfaction and issue resolution
  • Comfortable working both independently and as part of a team to meet performance expectations
  • Experience handling inbound calls, customer inquiries, or order-related support is beneficial

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
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