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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Dallas

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Service Representative is responsible for providing prompt, courteous, and knowledgeable support to customers, ensuring a positive experience and the resolution of issues or inquiries. This role serves as a primary contact for product, service, and account questions, and works closely with internal teams to deliver high-quality service.

Job Responsibility:

  • Respond to inbound customer inquiries by phone, email, or chat with professionalism and empathy
  • Listen actively to customer concerns and resolve issues by providing accurate information, solutions, or escalating matters appropriately
  • Document customer interactions and outcomes in CRM systems, ensuring records are complete and up-to-date
  • Maintain current knowledge of products, services, policies, and procedures
  • Process orders, returns, exchanges, and other customer requests efficiently and accurately
  • Collaborate with internal teams to resolve customer needs and follow up on outstanding issues
  • Identify opportunities to enhance customer satisfaction and gather feedback for continuous improvement
  • Uphold confidentiality and security standards when handling sensitive information
  • Support a positive team environment and participate in ongoing training and process improvement initiatives

Requirements:

  • High school diploma or equivalent required
  • associate degree preferred
  • Previous experience in a customer service or office support role is a plus
  • Proficient in Microsoft Office Suite and CRM software
  • Excellent verbal and written communication skills
  • Strong organizational, time management, and problem-solving abilities
  • Demonstrated attention to detail and ability to multitask in a fast-paced environment
  • Positive, professional attitude and commitment to top-quality customer service
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
January 30, 2026

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