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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Minneapolis

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking On-Line Tool Support Professionals to serve as the first point of contact for web-based tool support. This role supports clients and advisors through a high-volume inbound call environment, providing troubleshooting, education, and resolution for technical issues.

Job Responsibility:

  • Serve as the first point of contact for web-based tool support
  • Assist clients and advisors in a high-volume inbound call environment
  • Provide technical troubleshooting
  • Provide customer education
  • Provide issue resolution

Requirements:

  • High school diploma or GED
  • 0–1 year of relevant experience
  • Strong customer service skills
  • Ability to explain complex information in a clear, simple way
  • Excellent verbal and written communication
  • Problem-solving and troubleshooting skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Reliable high-speed internet (for remote work capability)

Nice to have:

  • Prior customer service experience
  • Familiarity with Microsoft Windows and/or Mac OS
  • Familiarity with Internet browsers (Chrome, Firefox, Internet Explorer)
  • Familiarity with basic computer hardware
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in company 401(k) plan
  • Access to top jobs, competitive compensation and benefits
  • Free online training

Additional Information:

Job Posted:
April 10, 2026

Work Type:
Remote work
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