Customer Service Representative Jobs

MONEYME

Location:
Australia, Newcastle

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our call centre team is responsible for supporting our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers. Their role is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience. You will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person.

Job Responsibility:

Support external partners including Finance Brokers and Automotive Dealers
Be on the front line to answer calls, messages, and emails regarding frequently asked questions about credit policy
Provide information on the status of client applications
Provide excellent service
Liaise between the broker/dealer partner and the credit/underwriting team to help increase loan approvals

Requirements:

Passion to provide outstanding customer service
Outstanding communication skills - Both written and verbal
Ability to work autonomously, own and complete tasks
Have a positive, inclusive and collaborative approach to work
Ability to go above and beyond to help MONEYME clients and customers
Have the confidence to challenge and strive for continual improvement
Be a relationship builder with the ability to initiate and drive conversations
Strong time management and organisational skills

Nice to have:

Strong teamwork skills, with the ability to collaborate within and across teams and functions
Ability to think creatively and problem solve when faced with new challenges
Ability to work independently & self-motivated
Strong time management skills with the ability to deliver quality work in an efficient manner
Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time

What we offer:

Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees
3 days paid community service and volunteering leave per year
12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer
Quarterly champion awards and reward trips
Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
Team social events, massages in the office, free coffee and much more

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative