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Customer Service Representative

Fidelity Investments

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Location:
Germany , Kronberg

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Contract Type:
Not provided

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Salary:

45000.00 - 50000.00 EUR / Year

Job Description:

Stock Plan Services is looking for interested applicants who are fluent in English and proficient in one or more of the above-mentioned languages to join our team in Kronberg, Germany. Naturally, you would already be in possession of a valid working permit for Germany to be considered. Are you an excellent communicator with an outgoing personality who enjoys helping others? Do you want to be part of a dynamic, growing team of international, multi-lingual stock plan experts and be a contributor to our global expansion? Then join the industry leader in stock plan service administration and play a vital role in delivering outstanding participants' experience! Be part of a global company that's an industry leader in innovation and invests in you with key product and service offerings, groundbreaking technology, and a world-class platform. We empower professional growth, flexibility, and support a culture of diversity and inclusion along with work life balance. Stock Plan Services (SPS) is a part of Fidelity Management & Research (FMR) Workplace Investing business, providing equity compensation administration services to over 800 multinational corporations. Within those corporations, equity compensation plans are managed and serviced for over 2.8 million employee participants. More than 750,000 of these employees are based outside of the US, receiving administrative support and retail brokerage services from our SPS Center in Kronberg, Germany.

Job Responsibility:

  • Provide multilingual telephone support to international SPS participants with a variety of plan administration requests and queries
  • Provide plan education such as Equity Award, Stock Options, Restricted Stock Units/Awards and Employee Stock Purchase Plan (ESPP) to participants
  • Support with website navigation
  • Participant account maintenance (address changes, PIN resets, etc.)
  • Actively improve processes for you and your team

Requirements:

  • Fluent in English (level C1/2, TOEFL 95+ or equivalent)
  • Proficient in at least one of the following languages: Mandarin, Italian, German and/or Japanese
  • Proven customer service, client support and problem resolution skills (preferably in a Call Center metric-oriented environment)
  • Financial qualifications or background preferred
  • Robust communication skills
  • Comprehensive understanding/interest in the financial services market, economy, and industry trends
  • Engaging teammate with superior interpersonal skills and a strong ability to empathize with others
  • Thrive in a fast paced, ambitious, and evolving team-oriented environment
  • Enjoy solving problems and have a keen eye for details
  • Valid working permit for Germany

Nice to have:

  • Financial qualifications or background preferred
  • Experience in a Call Center metric-oriented environment
What we offer:
  • Competitive salary plus performance-based bonus
  • Dynamic Working - a hybrid work model
  • A fully equipped welcome package with everything you need to work from home
  • An amazing office set amongst the tranquil Taunus Forest
  • On-site, subsidized staff restaurant
  • Free onsite parking
  • Use of private company sports gym
  • Free private bus shuttle between the office and Kronberg train station
  • Fidelity Employee Pension Plan
  • Capital Accumulation Benefits (VWL)

Additional Information:

Job Posted:
April 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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