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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Chicago · Job Posted April 19, 2026
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Job Description

We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent position with an opportunity to grow within the organization. In this role, you will provide exceptional support to credit union members, addressing their inquiries and ensuring a positive customer experience. If you have a passion for helping others and a strong ability to multitask, this position is for you.

Job Responsibility

  • Respond to inbound calls from credit union members, addressing inquiries about account balances, transactions, and available products
  • Provide clear and empathetic communication, especially when assisting customers with their financial needs
  • Utilize multiple software systems, including Symitar, Amazon Connect, Smart Sheets, and Orpheus, to efficiently manage member requests
  • Maintain a strong understanding of the credit union's product offerings to provide accurate information and recommendations
  • Demonstrate patience and professionalism while handling a high volume of calls in a fast-paced environment
  • Participate in a thorough onboarding process, including training and orientation, to ensure familiarity with systems and procedures
  • Adhere to attendance policies and maintain reliability in scheduling, including occasional Saturday shifts
  • Collaborate with team members to meet service level goals and enhance the overall member experience
  • Stay informed about updates to credit union services and policies to provide up-to-date assistance
  • Troubleshoot basic technical issues for members and escalate more complex problems to the appropriate department

Requirements

  • Prior experience in a call center or customer service role, preferably within financial services or a credit union
  • Strong communication skills with the ability to demonstrate empathy and patience
  • Proficiency in using multiple software systems and the ability to adapt to new technologies quickly
  • Excellent multitasking skills, including navigating between screens and managing multiple tasks simultaneously
  • Reliability and strong attendance record to ensure consistent support for members
  • Ability to work some Saturday shifts as part of the regular schedule
  • High attention to detail and problem-solving skills to address member concerns effectively

Nice to have

Familiarity with financial products and services is a plus

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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