Customer Service Representative Job at ResMed (Sydney)

Customer Service Representative

ResMed

Location:
Australia , Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution.

Job Responsibility:

Provide exceptional customer service, sales and marketing support via different channels of communication
Address customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints
Identify sales opportunities associated with customer enquiries
Provide first line technical and clinical assistance and escalate the issue to relevant teams for timely resolution
Communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms
Check in on their therapy status, adherence information and/or to order therapy equipment or supplies
Handle customer orders for medical supplies and equipment
Create and/or maintain client account records
Track deadlines and manage tasks in web based tools
Support members of cross functional teams and develop and maintain positive customer relations which can substantially affect service and/or product revenue(s)
Collaborate with various departments to meet service sales goals
Document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended
Provide metrics to the management team as required

Requirements:

Experience in what it means to prioritize a customers' needs
The ability to engage with each customer as an individual
Experience in adopting a proactive mindset and a drive to find creative solutions
Ability to work in a team environment where collaboration and a teamwork environment is imperative to success
Minimum of 2 years of related experience
Has broad knowledge of routines and procedures to handle day to day situations
Has completed vocational training or obtained equivalent experience

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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