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We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in dealership working on-site from Monday to Friday and every other Saturday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.
Job Responsibility:
Efficiently handle customer inquiries and resolve issues
Process customer applications with precision
Update and maintain accurate customer records
Monitor customer accounts and take appropriate actions
Follow up with customers regarding past due payments through phone calls and emails
Handling mailings
Perform data entry tasks to update customer accounts
Handle multiple phone calls in a fast-paced environment while maintaining attention to detail
Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems
Requirements:
Minimum of 1 year of experience office experience
Prior experience handling phone calls, data entry, and account management
Excellent communication skills, both verbal and written
Proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint. Must be tech savvy
Ability to handle difficult customer interactions with grace and professionalism
Handling mailings
Ability to multitask and manage time effectively in a busy environment
Detail oriented
Can start immediately
What we offer:
medical, vision, dental, and life and disability insurance