Customer Service Representative Job at Robert Half (Rowland Heights)

Job Description

We are looking for a Customer Service Representative to support daily customer operations in California. This contract opportunity with potential for a permanent position is ideal for someone who enjoys balancing customer communication, order-related coordination, and accurate system updates in a busy office setting. The person in this role will help maintain product availability, partner with internal teams to keep deliveries on schedule, and provide responsive service across a high volume of inquiries.

Job Responsibility

Monitor inventory status and confirm product availability to help meet customer order needs
Coordinate with shipping personnel to track outbound orders and support timely delivery performance
Enter and update customer and order information with a high degree of accuracy using alphanumeric data systems
Respond to a steady flow of inbound calls and provide helpful, attentive assistance to customers
Use Microsoft Dynamics AX to locate item details, verify product records, and support order-related questions
Assist with order entry activities and maintain organized records for customer transactions
Communicate with internal departments to resolve service issues and keep customers informed of order progress
Support day-to-day administrative tasks that contribute to efficient customer service operations

Requirements

At least 3 years of office-based experience in a customer service or administrative support environment
Strong attention to detail with the ability to manage data accurately and consistently
Comfortable handling multiple priorities in a fast-paced workplace
Solid computer navigation skills and experience working within business software systems
Proficiency with Microsoft Office applications, including Word and Excel
Background in order entry, customer assistance, and general administrative office support

Nice to have

Experience with Microsoft Dynamics AX is preferred
Bilingual Spanish skills and construction industry office experience are a plus

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

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Customer Service Representative

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