Customer Service Representative, Randstad

Randstad

Location:
Australia, Bedford Park

Category:
Customer Service

Contract Type:
Employment contract

Salary:

37.00 - 38.00 AUD / Hour

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Job Description:

Randstad are currently seeking professionals to join one of Australia’s largest banks within their Contact Centre team at Bedford Park, commencing in July 2025. The core function of this role is to provide excellent customer service to all customers, primarily within the hardships space. You will be working in a dynamic and supportive team within a culture and working environment unlike any other.

Job Responsibility:

Manage inquiries for existing customers relating to customers mortgages
Act with urgency and respond to customer queries in a empathetic and professional matter
Dealing with hardship calls and coming up with solutions
Always look for new opportunities to delight our customers
Contributing to the development and continuous improvement of customer experience

Requirements:

A strong background in handling difficult calls or customers
High level of empathy and resilience
Professionalism and empathy when handling inbound and outbound calls
Proven examples of strong customer focus and dispute resolution
Possess high degree of attention to detail and accuracy
Ability to work a rotating roster between the hours of 8am-8pm Monday-Saturday

What we offer:

Enjoy the convenience of working close to home at Bedford Park with onsite parking
Competitive pay rate of $37.66
An exciting opportunity to work within one of Australia’s largest banking institutes
Full-time hours provided, casual assignment with view to transition to permanent if you are the right fit for the role
Multiple exciting benefits and discounts

Additional Information:

Job Posted:
June 03, 2025

Expiration:
June 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Representative

Randstad

Location:Australia, Bedford Park

Category:Customer Service

Contract Type:Employment contract