Customer Service Representative

• Know all essential aspects of product and operations within the Navan portfolio
• Provide timely responses to dealer and customer inquiries via phone, email, or cases that are created
• Provide regular dealer and/or owner touch points and follow-up communication
• Support and monitor owner issues through resolution
• Support incoming dealer calls, 9am-5pm EST Mon-Friday
• NPS survey follow-up as needed
• Document all interactions in Salesforce CRM database
• Establish a standard resource database for common contacts
• Work collaboratively with brand and dealer support centers: (CoE and CMS)
• Support project development to meet strategic goals
• KPI and metrics tracking, support and development as needed
• Other projects and tasks assigned by manager
• Travel when required

• High School Diploma or GED required
• Highly skilled in interpersonal skills with an ability to connect with others via phone and email
• Competency in Microsoft Word, Excel, Workday and Outlook required
• Professional communication and written skills required
• Boating experience and/or knowledge of Navan and Sea Ray products necessary
• Ability to quickly learn and navigate through software and internet programs required
• Ability to always maintain an upbeat and positive attitude
• Strong organizational skills and ability to balance multiple priorities
• Ability to work effectively within a team environment

Familiarity with Salesforce.com environment preferred

• Competitive 401(k) plan with company match
• Health benefits
• Paid time off
• Robust Wellness Program
• Health Savings Account (with company contribution)
• Product purchase discounts