Customer Service Representative, Robert Half

Customer Service Representative

Robert Half

Location:
United States, Rochester

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a skilled Customer Service Representative to join our team in Rochester, New York. This long-term contract position offers the opportunity to deliver exceptional support to customers while ensuring their satisfaction. The ideal candidate will excel in communication, problem-solving, and managing customer accounts effectively.

Job Responsibility:

Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner
Manage customer accounts, including order entry, billing, and accounts receivable processes
Collaborate with internal departments to ensure seamless operations and customer satisfaction
Utilize ERP solutions such as Oracle to process orders and maintain accurate records
Generate detailed reports to track performance and improve service delivery
Handle phone communications with professionalism, ensuring all interactions meet quality standards
Support medical coverage and billing processes with accuracy and attention to detail
Assist in sales-related functions, including data entry and maintaining customer accounts
Maintain a high level of accuracy while adhering to established office and quality standards
Identify opportunities to improve processes and contribute to team efficiency

Requirements:

Proven experience in customer service, sales, or a related field
Proficiency in Microsoft Excel, Outlook, and other office applications
Familiarity with billing functions, accounts receivable, and medical coverage processes
Strong knowledge of ERP systems, such as Oracle, and order entry principles
Exceptional communication skills, both verbal and written, with a focus on customer satisfaction
Ability to manage multiple tasks while maintaining attention to detail and accuracy
Knowledge of quality standards and phone etiquette in an environment that values precision and thoroughness
Demonstrated ability to work collaboratively with internal teams and external customers

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
November 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.