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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Rochester · Job Posted November 19, 2025
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Job Description

We are looking for a skilled Customer Service Representative to join our team in Rochester, New York. This long-term contract position offers the opportunity to deliver exceptional support to customers while ensuring their satisfaction. The ideal candidate will excel in communication, problem-solving, and managing customer accounts effectively.

Job Responsibility

  • Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner
  • Manage customer accounts, including order entry, billing, and accounts receivable processes
  • Collaborate with internal departments to ensure seamless operations and customer satisfaction
  • Utilize ERP solutions such as Oracle to process orders and maintain accurate records
  • Generate detailed reports to track performance and improve service delivery
  • Handle phone communications with professionalism, ensuring all interactions meet quality standards
  • Support medical coverage and billing processes with accuracy and attention to detail
  • Assist in sales-related functions, including data entry and maintaining customer accounts
  • Maintain a high level of accuracy while adhering to established office and quality standards
  • Identify opportunities to improve processes and contribute to team efficiency

Requirements

  • Proven experience in customer service, sales, or a related field
  • Proficiency in Microsoft Excel, Outlook, and other office applications
  • Familiarity with billing functions, accounts receivable, and medical coverage processes
  • Strong knowledge of ERP systems, such as Oracle, and order entry principles
  • Exceptional communication skills, both verbal and written, with a focus on customer satisfaction
  • Ability to manage multiple tasks while maintaining attention to detail and accuracy
  • Knowledge of quality standards and phone etiquette in an environment that values precision and thoroughness
  • Demonstrated ability to work collaboratively with internal teams and external customers

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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