Customer Service Representative Job at Robert Half (Minneapolis)

Customer Service Representative

Robert Half

Location:
United States , Minneapolis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a driven Customer Service Representative to join a healthcare-focused team in Minneapolis, Minnesota in a Contract to Permanent opportunity. This position centers on connecting with prospective patients through a high volume of outbound calls, confirming their needs, and guiding conversations with professionalism and empathy. It is well suited for someone who is self-motivated, competitive, and energized by helping individuals navigate products related to ostomy and catheter care.

Job Responsibility:

Place a large number of outbound calls each day to individuals who have previously submitted interest or inquiry requests
Speak with prospective patients to confirm relevant care needs and gather details about the products they currently use
Maintain productive, patient-centered conversations that balance service quality with daily call volume goals
Record call activity, updates, and follow-up information accurately within company systems such as Salesforce and other basic software tools
Collaborate within a shared lead environment where team members work from the same pool of opportunities
Use strong listening and communication skills to build trust with individuals seeking information related to healthcare products
Manage time independently throughout the workday while staying focused on outreach targets and team performance expectations
Contribute to a results-driven culture by consistently working toward contact goals and potential performance-based incentives

Requirements:

Demonstrated motivation and a competitive approach to achieving performance goals in a customer service or outreach setting
Interest in the healthcare industry and a genuine desire to support patients with professionalism and care
Strong work ethic with the ability to remain focused and productive during a full workday
Confidence handling high-volume outbound calling in a call center, customer service, or lead development environment
Clear verbal and written communication skills, including phone-based conversations and email correspondence
Comfortable using softphone systems, Microsoft Office applications, and general computer tools
Experience with Salesforce is helpful, though not required
Ability to work independently while staying organized in a fast-paced team environment

What we offer: